Customer reviews of Elms Automotive

By Sheila J on 20 October 2019 | Verified purchase

I wanted to buy a car for my 84 year old mum but I live in Holland so could not see the car for myself! I dealt with a man called Sam, who I have to say was amazing throughout the entire process! Not only did he deliver the car, he also took my mum out for a drive, filled up the tank for her and then sat with her while she drove home! When back home, Sam then sorted out the tax and insurance for her online (mums not totally au fait with online stuff) A number of weeks later Sam came to the house again to sort out the transfer of mums personalised plate from a previous car! He went out, got the new plates cut and then came back and fitted them for her! The car is amazing and mum is so happy! The whole service offered by Sam was incredible from start to finish! For me, it was an absolute breath of fresh air to come across such an absolute diamond of a man, who offered so much more beyond what you would expect in any walk of life, let alone a car salesman ! Sam, I salute you!!!!!

Reply from Elms Automotive on 21/10/19

It’s been an absolute pleasure Rob, your Mum is such a lovely lady, we have laughed from start to finish! Sam

By Tamsin M on 20 October 2019 | Verified purchase

What you see is what you get at Elms, Sam is a lovely genuine guy, the cars are as good as the photos and description given.

Reply from Elms Automotive on 20/10/19

Thank you for your kind words Tamsin, enjoy your lovely new car. Sam

By Sarah L on 19 October 2019 | Verified purchase

Fantastic service from start to end. I now have exactly the car I wanted, at the price I wanted. Thank you Sam!

Reply from Elms Automotive on 20/10/19

Thank you Sarah, have fun driving that lovely little car! Sam

By Rebecca H on 22 September 2019 | Verified purchase

Great, friendly service, went out of way to make it possible for me to take car that day. All the bits that should be done were done before sale, and price was still reasonable. Very pleased !

Reply from Elms Automotive on 01/10/19

Many thanks for taking the time to write a review of your experience at Elms Automotive. Kind regards Sam (Owner of Elms).

By Ashley S on 22 September 2019 | Verified purchase

Very happy with the car and the salesman, highly recommended

Reply from Elms Automotive on 16/11/19

Thank you, enjoy the car!

By Elizabeth S on 30 August 2019 | Verified purchase

They made the car buying process very simple and easy. Highly recommend

Reply from Elms Automotive on 05/09/19

Thank you for taking the time to complete a review of Elms Automotive, customer service is extremely important to us and I am pleased that your experience with us was an enjoyable one. Kind regards Sam (owner of Elms)

By Emily C on 16 August 2019 | Verified purchase

Perfect car, great guy and overall pleasant buying experience. Couldn’t thank him enough!

Reply from Elms Automotive on 30/08/19

Thank you for taking the time to send us a review Emily, enjoy your new car! Sam (Owner of Elms)

By James H on 06 August 2019 | Verified purchase

Elms have been great to deal with from start to finish: communicative, polite, and no pushiness or funny business at all. They were very honest in pictures and person about the condition of the vehicle and went out of their way to make the buying experience simple and easy. I didn't feel any pressure to make a quick decision and they let the great condition of the car speak for itself. I think the price they gave me for P/X was very fair and they continue to be communicative and helpful after the purchase as well with whatever I've needed so far.

Reply from Elms Automotive on 12/08/19

Thank you for your kind words James. Enjoy your lovely new car! Sam (Owner of Elms)

By Kirsty L on 28 July 2019 | Verified purchase

Brilliant customer service. They was really helpful, polite & genuine Would definitely recommend to friends and family

Reply from Elms Automotive on 01/08/19

Thank you for choosing Elms to assist you in finding the perfect car.

By John L on 25 July 2019 | Verified purchase

Fantastic deal happy with my purchase would highly recommend

Reply from Elms Automotive on 27/07/19

Thank you for taking the time to send Elms a review John. Enjoy that lovely van and the best of luck with the new venture. Sam (owner of Elms).